FAQ

Writing in the widget

Who can see my Personal Notes?

Nobody but you! The personal notes are 100% private. If you want others to see what you wrote, you can export your personal notes and send the exported file to whoever you want.

Who can see my comments?

Once you add a comment in the Comments Space, everyone that watches this video can see what you wrote.

Can I edit\ delete my personal notes and comments?

Yes! Anyone can edit\ delete a comment that they wrote in the Comments Space within 24 hours after it was written, unless someone already replied to the comment.

Instructors have the ability to delete comments made by others (in case they are inappropriate, for example). Click here to learn how to delete a learner's comment.

Why can't I edit\ delete my comment?

If you are unable to edit your comment or delete it, it is probably because one of the following happened:

  • More than 24 hours have passed since you wrote the comment

  • Someone already replied to your comment

Duplication of courses

If I use the same video in two different courses, will users of course B see the discussion of course A?

Annoto Discussions are private per course. If you use the same video in two different courses, you will have two different discussions.

However, if you wish to have the same discussion for different courses - this is also a possibility (you can define that within the Annoto settings). Feel free to contact us for that.

Can a user change the Annoto widget position?

Definitely! When Annoto is an overlay (on top of the video), a user can drag the widget to anywhere he wants on top of the video

How many languages does Annoto support?

Annoto supports 28 languages

Does Annoto work on Mobile?

Yes, Annoto is web responsive and supports mobile/tablets.

Is Annoto compatible with All web browsers?

Yes, Annoto supports all web browsers

Is Annoto accessible?

Yes, Annoto is VPAT Compliant for Accessibility Guidelines 2.0 for Level A and AA and Section 508 (Including Screen readers).

Adding a recorded video as a comment

My Video as a comment did not work. Why?

Make sure everything is set up correctly to enable recording video as a comment. You can learn all about it here.

I'm getting an error when trying to play a video as a comment, why?

Once a video is recorded and uploaded, it takes a few seconds to process it. In case you try to play the video before processing is over, you will get an error saying: "No source video was found - Entry in process". Like this:

Not to worry! Wait a bit and then play the video again.

If you still experience issues, we are here for you! Contact us at: [email protected]