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FAQ

Who can see my Personal Notes?

Nobody but you! The personal notes are 100% private. If you want others to see what you wrote, you can export your personal notes and send the exported file to whoever you want.

Who can see my comments?

Once you add a comment in the Comments Space, everyone that watches this video can see what you wrote.

Can I edit or delete my comments?

Yes! Anyone can edit or delete a comment that they wrote in the Comments Space within 24 hours after it was written, unless someone already replied to the comment.
Instructors can edit or delete their comments at any time as long as it did not get a reply.
Instructors have the ability to delete comments made by others (in case they are inappropriate, for example). Click here to learn how to delete a learner's comment.

Can I edit or delete my personal notes?

Yes, personal notes can be edited and deleted at any time.

Why can't I edit or delete my comment?

If you are unable to edit your comment or delete it, it is probably because one of the following happened:
  • More than 24 hours have passed since you wrote the comment
  • Someone already replied to your comment

How do I add a new line in comments/notes/messages?

It is useful to format the message by adding new line, for example to add bullets or ordered lists, or just to start a new line of text.
Shift + Enter will add a new line
For bullets, Shift + Enter opens the next bulleted line.
Clicking Shift + Enter twice will start another line in the comment with no bullet:
Illustration: writing in separate lines

If I use the same video in two different courses, will users of course B see the discussion of course A?

Annoto Discussions are private per course. If you use the same video in two different courses, you will have two different discussions.
However, if you wish to have the same discussion for different courses - this is also a possibility (you can define that within the Annoto settings). Feel free to contact us for that.

Can a user change the Annoto widget position?

Definitely! When Annoto is an overlay (on top of the video), a user can drag the widget to anywhere he wants on top of the video

How many languages does Annoto support?

Annoto supports 28 languages

Does Annoto work on Mobile?

Yes, Annoto is web responsive and supports mobile/tablets.
Please note: as IOS devices (iPad/ iPhone) are using a native IOS Player, they tend to block other 3rd party services. In this case the Annoto widget will not be visible in full screen mode.

Which browsers are supported?

Annoto is tested and supports all the major web browsers (including Chrome, Safari, Edge and Firefox).

I Get An error: "Setup Error: Operation timed out" message. What should I do?

Try using a different browser, like Chrome for example.

Is Annoto accessible?

Yes, Annoto is VPAT Compliant for Accessibility Guidelines 2.0 for Level A and AA and Section 508 (Including Screen readers).

Why am I not able to add Video as a comment?

Make sure everything is set up correctly to enable recording video as a comment. You can learn all about it here.

Why am I getting an error when trying to play a video as a comment?

Once a video is recorded and uploaded, it takes a few seconds to process it. In case you try to play the video before processing is over, you will get an error saying: "No source video was found - Entry in process". Like this:
Not to worry! Wait a bit and then play the video again.

Why I cannot record my screen when using video as a comment?

Due to recent browser permission changes in some environments you may get an error when trying to capture your screen. Please refer to troubleshooting for more info.

Why am I getting an error when adding Annoto Assignment or Annoto Dashboard to my Moodle?

When using Moodle in Chrome and adding an LTI tool, such as Annoto Assignment or Annoto Dashboard, the “Shared Secret” field in Moodle is automatically completed, while it should be empty (a Moodle bug). As a result, the following error is received:
Fixing it is done in the following way:
When adding the Annoto Dashboard, or Annoto Assignment - make sure that the “Shared Secret” field under "Show more" is empty:
Here is a video that shows how to solve the issue: https://watch.screencastify.com/v/izG0DjmU00tPuw8fY1Mc
If you still experience issues, we are here for you! Contact us at: [email protected]