LogoLogo
Home
  • Getting Started
    • Introduction
    • Interactive Learning Journeys
      • In-Video Quizzes
      • Peer Review
      • Skills Assessment
      • Collaborative Learning
        • Guided Watching
        • Flipped Classroom
        • Learners' Interaction
        • Activities with Annoto
        • Assignments
        • Comments\ Questions phrasing
      • Personal Journal
      • Video Activity Completion
      • Assessment Criteria
    • Voice of the Customer
  • Learning Environments - How-To's
    • Canvas
      • Getting Started
      • Creating In-Video Quiz within Assignments
      • Creating In-Video Quiz within Page activity
      • Creating a video activity completion assignment in Canvas
      • Kaltura Support
        • Set Annoto Features
        • Using Annoto within Pages
        • Annoto in Discussions
        • Peer Review Workflow
        • Skill Assessment Workflow
        • Creating In-Video Quizzes within Kaltura videos
          • Gain Insights on learners in-video quizzes performance
        • Creating a video activity completion assignment within Kaltura videos
      • Assessment Criteria Library
      • Resync Outcomes to LMS Gradebook
    • Moodle
      • Getting Started
      • Creating Graded Quizzes Within Videos
      • Using Annoto Activity Completion within Moodle
        • Restrict access using Annoto Activity Completion
      • Annoto in Moodle activities
      • Kaltura Support
        • Set Annoto Features
        • Adding a video with Annoto
      • FAQ
    • BlackBoard
      • Getting Started
      • Creating a video activity completion assignment in Blackboard
      • Define a Video with In-Video Quizzes to be Non-Graded
      • Kaltura Support
        • Set Annoto Features
        • Adding a video with Annoto
        • Creating In-Video Quizzes within Kaltura videos
        • Skill Assessment Workflow
        • Creating a video activity completion assignment in Blackboard
      • Assessment Criteria Library
    • Brightspace (D2L)
      • Getting Started
      • Creating In-Video Quizzes
      • Import Annoto Activities from one course to another
      • Kaltura Support
        • Set Annoto Features
        • Adding a video with Annoto
        • Creating In-Video Quizzes within Kaltura videos
    • Kaltura MediaSpace
      • Set Annoto Features at the Channel Level
      • Set Annoto Features for a specific Video
  • Annoto Platform
    • Annoto Widget
      • Comments
        • Getting Started
        • Annoto Notifications
        • Recording video as a comment
      • Personal Notes
      • Interactions
        • Interactions Types
        • Creating a New Interaction
        • Interactions Creation Flow
        • Graded Interactions
      • User Space
      • People Space
      • Best Practices
      • FAQ
    • Annoto Dashboard
      • Course View
      • Video View
      • User View
      • Preferences
      • Assessment Criteria
      • Best Practices
      • FAQ
  • support
    • Accessibility Statement for Annoto
    • RSI (Regular & Substantive Interaction)
    • Troubleshooting
      • General
      • Grading
      • Comments
      • Notification emails
    • FAQ
      • Microsoft Stream Videos Support
    • Annoto Digital Adoption Platform (DAP)
    • Contact Us
Powered by GitBook
On this page
  • When Resync Outcomes to LMS Manually I'm getting an error
  • 1. Multiple attempts are set in the LMS
  • 2. Using the same video for assignments and other activities
  • 3. Assignment Due Date Has Passed
  • Why do I get a grade passback warning?

Was this helpful?

Export as PDF
  1. support
  2. Troubleshooting

Grading

PreviousGeneralNextComments

Last updated 7 months ago

Was this helpful?

When Resync Outcomes to LMS Manually I'm getting an error

After using I'm getting an error

The error can be caused by the following scenarios:

1. Multiple attempts are set in the LMS

When using quizzes with multiple attempts, you should limit the number of attempts as part of the quiz question creation process.

How to Resolve the Issue?

For Example, In the LMS (e.g. Canvas) assignment, it should be set to "Unlimited." Learners will not be able to redo the assignment or retake the quiz an unlimited number of times because Annoto is managing the retries, and the LMS (e.g. Canvas) settings do not affect this activity.

The reason for setting it to unlimited is that when we resync the grades, The LMS (e.g. Canvas) counts it as a retry. If learners exceed the allowed retries, Annoto won't be able to resync the grades, which is why you are receiving an error message. Alternatively, you can increase the number of retries allowed.

2. Using the same video for assignments and other activities

When creating In-Video Quizzes for a video source or entry, make sure that this video is not used elsewhere in the course. Using the same video in different contexts can lead to students answering quizzes outside of the intended assignment context, such as on a simple page that is not connected to or defined as an assignment. Consequently, their results may not sync properly. This can create conflicts when using In-Video Quizzes and trying to resync the results with the gradebook.

How to Resolve the Issue?

Please ask the students who haven't had their grades synced to the gradebook to access the video through the Assignment activity. By doing this, their grades should sync back into the Gradebook. If the grades don’t sync immediately, you can click the resync button to force the update.

3. Assignment Due Date Has Passed

Make sure the Assignment Due Date has not passed.

As when clicking on the "Resync outcomes to LMS", Annoto will sync the missing outcomes using the current date and time, rather than the original submitted date and time.

How to Resolve the Issue?

Extend the deadline for the assignment

Then resync the outcomes to the LMS, and everything will be updated!

Why do I get a grade passback warning?

If you are getting a warning such as:

This is probably because the activity is in LMS context (type of activity) that does not support grading, such as Canvas LMS Page.